Thank you for visiting and shopping at www.VIPWireless.com (formerly Ondigo). Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
We will make every effort to ship any compliant orders that were submitted by 3:00 pm Eastern Time, Monday – Friday. Orders are typically not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Thus, for planning purposes please allow additional days in transit for delivery. For status on your orders, you can reach us at [email protected] or by calling (866) 375-4023.
Shipping rates & delivery estimates
By default, all orders will be sent via ground delivery. However, and at your sole expense, you may select overnight delivery at checkout*. Delivery times will vary from 1 to 6 days depending on your geographic location and requested delivery type.
Shipping rates are determined based on your current “Ondigo Volume Pricing Tier”, type of delivery, weight, size and geographic location.
Shipping rates will be calculated once your order is invoiced. Those invoices and their associated tracking numbers can be found at www.VIPWireless.com or by calling (866) 375-4023.
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur and will not be the responsibility of www.VIPWireless.com.
Shipment to P.O. boxes or APO/FPO addresses
[email protected] does not mail to PO boxes or APO/FPO addresses.
Shipment confirmation & order tracking
invoices and their associated tracking numbers can be found at www.VIPWireless.com. Alternatively, you can reach out to us directly at [email protected] or by calling (866) 375-4023.
Refused Orders
If an order is refused by the customer at the customer’s address of record, the customer will be responsible for any charges associated with the returned items. Those charges include; outbound shipping, return shipping, and a $25 restocking fee.
Damages and order inaccuracy
www.VIPWireless.com is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact us directly at [email protected] or by calling (866) 375-4023 within 3 days of receiving your order for assistance with your claim.
If your order was shipped inaccurately please contact us directly at [email protected] or by calling (866) 375-4023. You must file a claim with VIPWireless.com within 3 days of receiving the order in question.
You must save all packaging materials and damaged goods if you would like to make a claim for damaged products or inaccurate deliveries. Claims made more than 3 days after Carrier verified delivery will be denied by VIPWireless.com.
While we do ship to Boost Authorized locations in Hawaii, the Virgin Islands, and Puerto Rico; costs can be significant. Additionally, the “Ondigo Volume Pricing Tier” shipping rates do not apply to shipments made outside of the continental United States and thus those shipments don’t qualify for any shipping discounts from VIPWireless.com.
Shipping costs to any International locations will be at the sole cost of the customer. To better understand the cost of shipping to an International location we encourage you to first contact our sales and support team at [email protected] or by calling (866) 375-4023 before placing your order. Once your order has been invoiced shipping costs are nonrefundable.
www.VIPWireless.com reserves the right to change these policies at its sole discretion. Nothing in this policy is designed or considered a guarantee of service.
